24/7/365 – IT Support Services
We understand how to keep your critical information available and keep your business up and running. Advent can provide both proactive and reactive solutions to help you operate more efficiently and sustain your environment’s availability − 24x7x365.
When you call one of our technical support specialists, you’ll be connected to a real, live person—not an automated system. By asking just a few simple questions, we can resolve your issue or refer you to an advanced-level technician who will resolve your issue and get you on your way.
Our program is designed to complement your internal team’s capabilities while providing maximum uptime and support for your work environment.
Why Choose Support through Advent?
Our expertise combined with your internal knowledge will deliver a powerful support program for your organization:
- Remote-access tools to provide collaborative troubleshooting sessions in accordance with your internal security policies
- Access to Advents’ field engineers who hold the highest certifications.
- Our engineers can readily interact with manufacturer technology specialists if necessary.
- Proven design, installation and advanced troubleshooting experience
Contact Advent for a customized quote based on your specific support needs. We’ll work to deliver a service level unmatched in the industry.