IT HELPDESK
Your technology issues don’t stay within business hours – why should your help desk support? You need technical support specialists that are available 24/7/365, so you can work on your own schedule knowing that help is just a phone call away.
OFFERING
ROUND-THE-CLOCK SUPPORT
It’s always the same story: you’re working late to meet a deadline, and your computer, Internet or printer refuses to cooperate. You try every trick you know to get it up and running again, but to no avail – even with the assistance of your internal IT team. Without anywhere to turn for help, you eventually give up and prepare a long apology to your client for your failing technology. But, your story doesn’t have to end this way. You need reliable 24/7 help desk support that accommodates your technology’s schedule.
Advent Communications knows that today’s business landscape calls for a flexible schedule and fast response time. When you call, we connect you to a real, live person – not an automated system – and ask a few simple questions to diagnose the problem. Then, we either resolve the issue right away or refer you to an advanced-level technician. Our remote access tools allow us to troubleshoot your systems quickly and without an on-site visit, while complying with your internal security policies. You go above and beyond for your clients – and we support your mission by being reachable 24/7/365.
BENEFITS OF IT HELPDESK:
EXPERIENCE 24/7 SUPPORT
Your business doesn’t just run from 9 to 5. When you’re burning the midnight oil to finish a project, you can have confidence that expert support is right at your fingertips.
GET A QUICK RESPONSE TIME
You should get answers to your questions in minutes – not hours. Avoid the frustrating waiting game and get in touch with a qualified technician the first time you call.
LOWER DOWNTIME COSTS
An hour of downtime costs your business anywhere from $100,000 to $5 million. Resolve problems quickly to minimize – or eliminate – the damaging impact on your bottom line.
GAIN PEACE OF MIND
You don’t have to handle technology challenges on your own – relax knowing that our support technicians are hard at work and won’t stop until your systems are running at full capacity.
We’re Here to Help!
Office
250 Meadowlands Blvd.
Washington, PA 15301
Hours
M-F: 8am – 5pm
S-S: Closed
Call Us
(724) 916-2500